This article explores the common "CSV hell" problem faced by Hong Kong SMEs, where manual processing of CSV files leads to inefficiency and errors, turning expensive software into data silos that hinder decision-making and operations. The blog suggests enhancing efficiency through system integration and automation, connecting different software to achieve data synchronization. Frasertec Limited provides professional integration services to help businesses bid farewell to inefficient work modes.

Hong Kong SMEs invest in branded SaaS systems (such as CRM/ERP), yet employees still prefer Google Sheets. Reasons include systems being overly complex, insufficient training, rigid processes, lack of internal support, and poor integration. Google Sheets thrives due to its ease of use, flexibility, and strong collaborative features. The solution requires first diagnosing business needs, selecting suitable systems, enhancing training, embracing integration, and implementing gradually. Frasertec Limited advises businesses to balance people, processes, and technology to ensure their investment delivers value.

Many companies invest in CRM/ERP systems only to see their teams reduced to "advanced typists," with efficiency decreasing instead of rising. Frasertec Limited analyzes that the core reasons lie in: prioritizing tools over processes, a disconnect between system design and actual business operations, insufficient training and support, and unintegrated data silos. To reverse the situation, one must start by optimizing processes, design systems user-centrically, establish automated data integration, and invest in staff training, allowing the system to truly become an invisible engine for business growth, rather than a burden for frontline teams.