Privacy Policy

Frasertec Limited ("Frasertec", "we", "our", or "us") is committed to protecting your privacy in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our website, enterprise systems, and mobile applications.

We collect only the information necessary to deliver and support our services:

• Contact & Identity Data: Name, company name, job title, email address, and telephone number.
• Enquiry & Service Records: Project requirements and communications submitted via our contact forms, email, or WhatsApp.
• Device & System Telemetry: Device type, operating system, IP address, usage logs, and crash reports used strictly for security and performance diagnostics.

Your information is used strictly for legitimate business and operational purposes:

• To provide, maintain, and support our software systems, integrations, and AI automation solutions.
• To respond to your enquiries, schedule consultations, and manage client accounts.
• To monitor system stability, optimize performance, and prevent unauthorized access.

We implement technical and organizational safeguards—including encrypted transmission, role-based access control (RBAC), and isolated hosting environments—to protect your data against unauthorized access, alteration, or disclosure. Client commercial data is never sold and is never used to train public AI models.

Where trusted third-party cloud or communication providers are engaged to support service delivery, they are bound by strict confidentiality obligations and process data solely in accordance with our instructions.

You have the right to request access to, correction of, or deletion of your personal data held by us. For any privacy-related requests, please contact our Data Protection Officer:

• Email: info@frasertec.com
• Phone: +852 2578 8828
• Address: Room A-2, 7/F, Kwun Tong Industrial Centre Phase 3, 472-484 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong