Why generic chatbots frustrate clients—and grounded AI agents resolve enquiries:
“Do you have 150 units of #A902 in stock today, and when can it reach Kwai Chung?”
“Thank you for your message! Our office hours are 9–6. Please leave your number and a rep will check…”
Result: Client waits hours; senior staff still interrupted to check Excel
“We currently have 240 units of #A902 in stock. Orders confirmed before 4 p.m. ship tomorrow morning to Kwai Chung. Shall I generate your quote now?”
“Deploy a generic FAQ chatbot.”
How we design, ground, and deploy reliable AI agents.
Observe
Discover
Assess
Automate
Generic chatbots fail because they guess without real data.
70%
Queries Auto-Resolved
24/7
Cantonese / EN / Mandarin
Live
ERP & Catalogue Connected
WHERE AUTOMATION BELONGS
AI agent that answers customer questions about your products, pricing, availability and policies — via WhatsApp, web chat or email. 24/7.
AI agent that reads, classifies, extracts data from, and routes documents — invoices, contracts, applications, correspondence.
AI agent that helps your team find information across documents, manuals, SOPs and past communications — instantly.
AI agent that qualifies leads, answers product questions, generates quotations, and schedules follow-ups for your sales team.
PROVEN OUTCOMES
Staff spent 3+ hours daily checking deadline databases, cross-referencing case files, and responding to internal status enquiries about patent and trademark filings.
Small team handled 100+ daily customer enquiries about sizing, delivery, returns and promotions across 3 channels. Response time averaged 4 hours.
Typical accuracy is 85-95% for routine queries after training. We include human escalation for questions the agent isn't confident about. Accuracy improves over time.
Yes. Our AI agents support English, Traditional Chinese, Simplified Chinese, and Cantonese colloquial expressions. They respond in whatever language the customer uses.
We build guardrails — the agent only answers from verified data sources. For sensitive topics, it escalates to a human. All responses are logged for review.
A basic FAQ agent takes 3-4 weeks. A full-featured agent with system integration takes 6-10 weeks. We launch in phases for quick wins.
We help you prepare training data from your existing materials — product catalogues, FAQ documents, email histories, and past customer conversations.
AI agents have a one-time development cost plus a monthly hosting/API cost (typically HK$2,000-8,000/month depending on volume). Much cheaper than hiring staff.
Connected directly to your verified product catalogues, SOP manuals, pricing tables, and live ERP inventory/order APIs.
Operates 24/7 in natural Cantonese, English, and Mandarin across customer-facing WhatsApp threads and internal staff portals.
Answers only from verified company sources, enforces role-based data permissions, and never fabricates pricing or stock commitments.
When a complex or sensitive request arises, the agent transfers the conversation to a human colleague with a complete summary.
